Contact Us

Integrations

Pendo Help CenterIntegrationsLive Chat Integration

Live Chat Integration

Overview

Embed live chat in your Pendo Guide Center to provide real-time assistance alongside contextual guidance and product walkthroughs in Pendo.

Supported Providers

The following live chat providers are currently supported:

  • Intercom
  • Zopim by Zendesk (Access to Zendesk’s Web SDK is required to use the Pendo Integration. Enterprise or Premium (Legacy) Zendesk account plan automatically include web SDK access.)

note: More supported chat providers coming soon!

How To Enable It

You will need the following permissions to set up this integration:

  • Admin permission to your live chat instance
  • Admin permission to your Pendo account
  • Integrations Hub enabled on your Pendo account (See note below)

note: Reach out to your Pendo Representative to enable Integrations Hub on your Pendo subscription.

How To Set It Up

Step 1. Navigate to Integrations by clicking on your username and choose “Integrations.”

Step 2. Choose the your live chat provider option and confirm your choice:

addConfirm.png

Step 3. Add your App ID associated with your chat instance and customize the title and description that you wish to display in your Guide Center.

configure.png

Step 4. Once you’re done with your configurations, choose “Add Integration.”

How To Use It

Once you have your integration setup, a user can see the chat option and select it within the Guide Center.

chooseChat.png

Once a user clicks on the chat option, he or she can pick up an existing or start a new conversation.

newConvo.png

chat.png

© 2018 Pendo  |  Terms of Service  |  Privacy Policy