Pendo provides both detailed product usage data that can be pulled into Gainsight and the ability to deliver in application messages, guides and surveys to users based on data in Gainsight.
Augment customer health scores with highly actionable product data. Customer behavior in your application is an incredibly important indicator of health. Track key KPIs like time in the app, features used, and login frequency at both the customer and individual user level with Pendo, and incorporate them into Gainsight’s health scores, workflows, and usage reports.
Adding product data from Pendo to Gainsight allows you to:
Adding Gainsight data to Pendo allows you to:
Pendo’s integration with Gainsight leverages Pendo’s Salesforce sync feature. The feature allows Pendo to read and write data directly to/from Salesforce objects, and can be set up directly within Pendo. Once the Salesforce sync is set up, custom Gainsight rules will bring the data to and from Gainsight. The integration does not require any special connectors or API calls.
Pendo data will sync with Gainsight every 24 hours; however, it can also be pushed on-demand from within Pendo.
Yes - you can either write Pendo usage data to Gainsight objects in Salesforce, or the MDA. Note that in either case, you will first have to pass data from Pendo to Salesforce. Then you can use Gainsight’s rules engine to import the data to either data store.
In order to use the integration, you will need to have Salesforce integration access as part of your Pendo account.