When you choose to "Manage Guides In-App," a new browser tab or window will launch to show you a preview of your app with the Guide displayed. If this didn’t occur, the following scenarios may help you before you reach out to support.
Make sure the Pendo snippet is installed on the page you are viewing. To verify, follow the steps via the Browser Developer Console:
pendo.validateInstall()into the console and hit enter
Make sure you are using at least version 2.14.10 of pendo agent. To validate your version number:
Your app may have re-directed and dropped the Pendo query parameter. If you put in as the URL something like
https://app.acme.com, then in the new tab you should see a URL in your browser URL bar that looks something like:
pendo-designer=xxxxpart, then your application may have redirected to a different page (for example, from
https://app.acme.com/home), and in doing so, dropped the “pendo-designer=xxxx” part. If this is the case, try using the redirected url (eg:
https://app.acme.com/home) when you enter in the URL from app.pendo.io guide detail page.