When you choose to "Manage Guides In-App," a new browser tab or window will launch to show you a preview of your app with the Guide displayed. If this didn’t occur, the following scenarios may help you before you reach out to support.
Make sure the Pendo snippet is installed on the page you are viewing. To verify, follow the steps via the Browser Developer Console:
pendo.validateInstall()into the console and hit enter
Make sure you are using at least version 2.14.10 of pendo agent. To validate your version number:
Your app may have re-directed and dropped the Pendo query parameter. If you put in as the URL something like
https://app.acme.com, then in the new tab you should see a URL in your browser URL bar that looks something like:
pendo-designer=xxxxpart, then your application may have redirected to a different page (for example, from
https://app.acme.com/home), and in doing so, dropped the “pendo-designer=xxxx” part. If this is the case, try using the redirected url (eg:
https://app.acme.com/home) when you enter in the URL from app.pendo.io guide detail page.
Pendo Guide designer leverages your browser’s local storage from your cookie settings. Please make sure to enable it in your browser settings.
chrome://settings/content/cookies). For Mozilla Firefox users, update your preferences for cookies in your Privacy & Security settings.
For example, if you use Chrome, “Keep local storage” item should be turned to “off” for it to work correctly like this:
Make sure you’re using the latest version of Safari. In most cases, Safari will maintain site cookies. So if the designer launch fails on the first attempt with Safari, clear cookies and all future attempts should work fine. If you’re unsure on how to clear these cookies, check out Safari’s documentation.
After you logged into Pendo, open a browser tab and use the following shortcut key to launch the designer from the Guide details page:
If you’re already using this shortcut key for another application, you can turn off Pendo shortcut key. To do this, navigate to "Subscription Settings" and choose the appropriate app. From the list, uncheck the shortcut key.