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Guide detail metrics

Overview

The guide details page provides a detailed readout of interaction and metrics for a specific guide. Click a guide’s name from the guide list to navigate to this view.

The segment and date range drop-downs at the top of the page allow you to filter the data displayed on the page. This will not affect the segment the guide’s "Targeted Segment".

Guide Detail Metrics

guideDetails.png Definitions for the fields found under the top "Details" area (Targeted Segment, Status, Activation Method, etc.) can be found here.

View Status History

The "View History" link next to the guide status is unique to the guide details page and displays:

  • The date and time of the last guide modification
  • The status of the guide when the change was made
  • The user that made the change

guideHistory.png

Weekly Views Chart

The first chart on the guide details page provides a summary of guide views and viewers. You can toggle between "Weekly" or "Monthly" and between "Views" or (unique) "Visitors" in the top left corner of the chart.

For each time period the chart shows the total number of views or visitors broken down by first time and repeat views. First time views of the guide are displayed in blue and repeat views in gray. Either can be hidden by clicking the legend on the bottom of the chart.

weeklyViews.png

Current Guide Targeting

The guide targeting report on the right-hand side of the Weekly Views chart shows how many visitors are eligible to see the guide. Guide eligibility is based on the guide’s "Targeted Segment".

The right "Targeted" number is the total number of visitors eligible to see the guide based on the guide’s "Targeted Segment". The left number is determined by the segment chosen at the top of the page next to date range. This top segment option only filters the data on the page and does not affect the guide’s "Targeted Segment".

You can use this feature to see how many users from a certain segment you have created are eligible to see the guide, and the percentage they represent of the overall guide audience.

currentTargeting.png

note: This metric always represents the all-time targeting for the guide. It does not adjust based on the date range for the report.

Time on Guide

The Time on Guide chart shows the average time that users spend on the guide along with a histogram chart broken into two buckets based on seconds. Click on the histogram columns to zoom into more details information for that column.

timeOnGuide.png

Guide Activity

The bottom of the page provides detailed information on guide activity (see below for more detail on walkthroughs and polls which add additional modules to the report). By default, guide activity is grouped by visitor.

guideActivity.png

For the defined segment and time period, the report summarizes:

  • The number of views
  • The time spent viewing the guide
  • The status of the guide
    • Displayed: The guide was presented to the visitor. They did not take any action to advance (walk-throughs only) or dismiss the guide. If the guide is set to display automatically, it will be presented to them again.
    • Closed: The guide was presented to the visitor. The visitor selected to dismiss the guide by clicking on the “X” icon. Automatic guides will not show to the visitor again.
    • Action Taken: An advance on a guide that isn’t a walkthrough. Action taken will include events from buttons that have pendo.onGuideAdvanced logic tied to them. A single step poll is an example of this - if the user submits the poll, Pendo will display "Action Taken".
    • Advanced: (specific to walkthroughs) The guide was presented to the visitor, and a transition event was recorded. This means that the visitor saw the current step and advanced the guide to the next step without dismissing it. Automatic guides may be shown to the visitor again if they don’t ultimately dismiss or complete the walkthrough. The visitor will see the last seen step in the guide for 10 minutes from the last advance. After a 10 minute timeout, the visitor will see the first step in the walk-through.
    • Completed: (specific to walkthroughs) This indicates that the visitor has fully progressed through all of the walkthrough steps without dismissing the guide.

You can expand each line item to see the detailed activity for each visitor. Alternatively, you can view the report by events, which shows all relevant guide events ungrouped by Visitor ID. To see this view, click the ‘All Events’ tab in the report.

Feature Overlay

Feature overlay allows you to display feature usage over the Weekly Views Chart. This can provide insight to how a particular guide is affecting feature usage in your application or vice versa. Maybe this guide is an announcement telling users about a new feature you have added. Overlaying the actual feature usage let’s you see the impact.

To add a feature overlay, click the "Add Feature" button in the upper right-hand corner of the chart. From this menu, you can select any tagged feature in Pendo. Once you select the feature, it will be added to the chart as a line, showing the number of clicks on that feature over the guide views for the given time period.

featureOverlay.png

To remove the overlay, click the "Add Feature" button again. An "X" will appear next to any feature that has been added. Click the ‘X’ to remove the feature overlay from the chart.

featureOverlayX.png

tip: Multiple features can be added to the graph simultaneously.

Walkthrough Metrics

Additional modules are present on the guide details page for walkthrough guides.

Visitors Per Guide Step

The chart shows how many visitors, within the segment and date range at the top of the page, reached each step of the walkthrough.

perGuideStep.png

Poll Metrics

The page will show summary details and visualizations for any polls the guide contains. Depending on the poll type, the Poll Summary widget will show a graph with a break down of responses (yes / no, number scale, or multiple choice), or NPS score and distribution.

Example of NPS Poll Results

npsSummary.png

Example of Multiple Choice Poll Results

multSummary.png

You can drill into individual poll responses by clicking the "View Poll Details" link beneath the summary.

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