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Pendo Help CenterBest PracticesPendo 101: Features

Pendo 101: Features

The Basics

Feature analytics tell us what users are interacting with while using the product. Let’s dive into a few key pieces of the features list page.

Features List View

feature

  1. Stars: do you have a few key features you want to keep track of? You can easily filter to only show your most important features by clicking this icon.

  2. Number of Clicks: total number of clicks captured from all visitors within the segment and date range specified at the top of the page. Try sorting this column to see which features have been used the most by your visitors!

Feature Details

If you click on any of the features in the list, you’ll find additional information related to that feature.

feature-details

  1. Details: includes additional information for the feature such as the feature Name, Group, Page location, Rule(s), Created By, and Last Updated By.

  2. Number of Visitors: total number of unique visitors that have clicked the feature within the segment and date range specified at the top of the page.

  3. Number of Accounts: total number of unique accounts that have clicked the feature within the segment and date range specified at the top of the page. For example, if two unique visitors from a single unique account click the feature, the total number of accounts would only be one.

  4. Number of Clicks: total number of clicks on the feature from all visitors within the segment and date range specified at the top of the page.

Top 10 Lists

feature-details-cont

  1. Top Visitors: within the segment and date range specified, this list represents the top 10 visitors who have interacted with the feature the most (total clicks).

  2. Top Accounts: again, within the segment and date range specified, this represents the top 10 (or less if 10 do not exist) accounts based on total clicks.
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